Talks covered by this speaker
Panel discussion: measuring the impact of customer success and related efforts on customer retention
Stages covered by Melissa
About this Speaker
Melissa has been building and leading Customer Success and Account Management Teams for the past 15+ years. Based in NYC, she currently leads Enterprise Customer Success at Stripe. Prior to Stripe, she held leadership roles in account management, customer success, and operations at large companies such as NBC and small and medium-tech start-ups. Her roles included Head of Customer Success at Leaf, VP of Customer Success at Emissary, and Head of Customer Success and COO at Frankly Media.
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