Talks covered by this speaker
Panel discussion: scaling, deciding on the metrics to measure - metrics that matter most
Stages covered by Valentina
About this Speaker
Valentina acts as Empress of Remote & Support Quality at Klaus, a conversation review platform for support teams. She has been leading and working remotely for over a decade, and enjoys facilitating a sound remote work culture at Klaus, while also sharing her passion for high-quality customer support (and how to get there) to anyone who cares to listen.
As a remote consultant, she inspires and teaches others to excel in the art of leading from a distance, both with real-time (remote) workshops and dedicated learning material (find her book "From a Distance" on Amazon). Originally from Germany, she lives close to Barcelona with her twin pre-schoolers.
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