Director of Customer Success
ThreeKit
Talks covered by this speaker
27
Panel discussion: measuring the impact of customer success and related efforts on customer retention
Stages covered by Yana
About this Speaker
Since starting in an IC role as a Success Manager at Salesforce, Yana has been relentlessly focused on communicating the value of the CS function in SaaS. Primarily focusing on growth-stage startups, Yana has built and led teams at G2, which hit unicorn status in 2021, and at Threekit, a visualization platform focusing on 3D configuration and augmented reality. Ask her about scaling customer content, building out an engaging customer community, and leading expansions through deep use-case knowledge.
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